Shipping Policy

Shipping policy

Title

Last updated: May 2025

1. Shipping Method and Times

2. Shipping Costs

3. Order Processing Time

4. Tracking your Order

5. Shipping Restrictions

6. Lost or Damaged Shipments

7. Returns and Refunds

8. Contact Us

9. Changes to Shipping Policy

1. shipping method and times

Shipping Information

At Voortrekka Australia, we’re committed to getting your order to you as quickly and reliably as possible - and keeping you in the loop every step of the way.

Standard Shipping (Free Australia-Wide)

All orders include free standard shipping across Australia. Once your order is dispatched, it will typically arrive within 8 - 13 business days.

International Shipping

We don’t offer international shipping just yet - but we’re working on it. If you're overseas and keen to get your hands on a bag, get in touch and we’ll see what we can do.

Pre-Order Shipping Timeline

The Cape is currently in stock and ready to ship. Once your order is dispatched, we'll send you your tracking information so you can follow its journey. As part of our Founder's Promise, we'll keep you updated via email every step of the way, so you'll always know exactly where your order is.

2. shipping costs

We offer free standard shipping Australia-wide with every purchase of The Cape. No hidden fees, no surprises - just your gear delivered to your door.

3. order processing time

Orders are typically processed within 1 business day from the date of purchase. Please allow additional time for processing during peak seasons or promotional events.

4. tracking your order

Once your order has been shipped, you'll receive a tracking number via email, allowing you to monitor the status and location of your package. You can track your order using the link provided. If you need to make any changes to your order or shipping details, please contact us within 24 hours of placing your order. Once your order has been dispatched, we may no longer be able to amend or intercept the shipment.

5. shipping restrictions

Please ensure that you provide accurate shipping information during checkout. If you notice an error in your shipping address, please contact us as soon as possible after placing your order.

As many orders are dispatched on the same day, we may not be able to amend or intercept the shipment once it has been processed. We are not responsible for orders shipped to incorrectly provided addresses.

6. lost or damaged shipments

In the rare event that your order is lost or damaged during transit, please contact our customer support team at support@voortrekka.com.au within 7 days of receiving your tracking information. We will work with our shipping partners to resolve the issue and ensure a satisfactory resolution.

7. returns and refunds

Please refer to our Refund Policy for information on returns and refunds related to your order.

8. contact us

If you have any questions or concerns about our shipping policy or your specific order, please do not hesitate to contact our customer support team at support@voortrekka.com.au.

9. changes to shipping policy

Voortrekka Australia reserves the right to make changes to this shipping policy at any time. Any updates or modifications will be posted on our website, and the effective date will be revised accordingly.

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