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FAQs

Frequently Asked Questions

We’ve gathered the most common questions our community asks so you can get the answers you need-fast.

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Product Features & Use

Is the bag completely waterproof?

No, it’s not a dry bag - but it’s built to handle wet conditions

The Cape is made from weather-resistant materials that repel water and are easy to clean, inside and out. The interior features a PVC lining and a dual-layer base to help keep your gear dry, even if you drop it in the mud. The dedicated shoe compartment keeps wet or dirty gear separate from the clean stuff - because no one wants muddy boots mixed in with fresh clothes.

Can I remove or adjust the internal dividers?

All dividers are fully removable, giving you flexibility in two key ways: First, you can collapse the bag flat for easy storage. Second, you can free up space or reconfigure the layout to suit your setup.

What materials is the bag made from?

Materials That Hold Up - Wherever You Drop It

The base is built from double-layered 900D heavy-duty polyester canvas with a PVC lining, designed to repel water and keep your gear clean and dry - even when dropped on cold, wet ground. The main body uses single-layer 900D polyester canvas with a PVC lining, making it easy to wipe clean and resistant to moisture.

 

We’ve paired this with heavy-duty nylon straps, metal clips, reinforced stitching where it counts, and hard-wearing zips designed to go the distance.

 

Because of these rugged materials, your Cape may arrive with some creasing or a ‘new gear’ smell after shipping. Both are normal, fade quickly, and don’t affect performance - they’re simply signs of the tough fabrics chosen to handle life in the wild.

Can it fit in the back of a 4WD or a camper?

Yes - The Cape is designed to fit perfectly in the back of a 4WD or Camper. It’s sized to stack neatly alongside your swag, fridge, or fit in a camper or caravan, and can be strapped in with a seatbelt to keep it secure on your backseat when you are on rough tracks. Whether you're packing for a weekend or a longer trip, it’s built to support your setup - not just ride along.

Shipping & Delivery

Where do you ship?

We currently offer free shipping Australia-wide. Delivery typically takes 8–13 business days, depending on your location.

How long will my order take to arrive?

Orders are typically delivered within 8–13 business days across Australia.

 

After placing your order, it will move through our dispatch and transit process before entering the local delivery network. Tracking is provided and usually becomes active once your order reaches Australia Post. This means there can be a short period where tracking hasn’t updated yet — totally normal, and nothing to worry about.

 

Once tracking activates, you’ll be able to follow your delivery right through to your door.

 

If you ever want an update or just want reassurance on where things are at, you’re always welcome to reach out. We’ll give you a clear, straight answer. No guesswork. No radio silence.

Can I track my order?

You’ll receive tracking info the moment your order has reached last mile delivery, meaning when Auspost or the Courier is getting ready to deliver. If anything changes, we’ll let you know - that’s part of our Founder’s Promise.

Shipping Options?

Standard Shipping (Free, Default Option)
All bags are shipped in heavy-duty AusPost satchels. This keeps shipping flat-rate anywhere in Australia and protects the bag during transit. Most customers rip it open and start using The Cape straight away.
 

Boxed Delivery (+$15)
If you prefer your Cape delivered in a cardboard box for a more traditional unboxing, you can select this option at checkout.

 

Returns & Exchanges

What’s your return policy?

We want you to love your gear - and we stand by what we make.
 

Pre-Order Returns (Before Shipping)

Changed your mind before your bag ships? No worries. You can cancel your pre-order anytime for a full refund. Just send us an email at support@voortrekka.com.au and we’ll sort it out, no stress.
 

Returns After Delivery

We understand that sometimes things don’t quite work out. If you change your mind about your purchase, you’re welcome to return your bag within 7 days of delivery, provided it is unused, undamaged and in its original, resalable condition.
 

A 15% restocking fee will be deducted from your refund, and return postage costs are the responsibility of the customer.

Once we receive and inspect the returned bag, we’ll process your refund promptly.
 

Warranty & Faults

If there’s a manufacturing fault or your product doesn’t meet the Australian Consumer Law consumer guarantees, please contact us and we’ll assess the issue and provide the appropriate remedy.
 

Our change-of-mind return conditions, including the 7-day timeframe, restocking fee and return postage requirements, do not limit your rights under the Australian Consumer Law.

Can I swap it for a different colour?

Absolutely - Before delivery is best (subject to availability). 
 

After delivery?  - As long as your bag hasn’t been used and is still in its original condition, we’re happy to exchange it for a different colour (subject to availability). Just get in touch within 7 days of receiving your order, and we’ll walk you through the process.

 

You’ll just need to cover return and re-shipping cost, and we’ll handle the rest.

What if my item is damaged or faulty?

Our Guarantee

 

We stand by the quality of every Voortrekka bag - and if something isn’t right, we’ll make it right. If your bag arrives genuinely damaged or with a manufacturing fault, contact us at support@voortrekka.com.au within 7 days of receiving it. Please include a photo of the issue and your order number - and we’ll sort it fast, whether that means a replacement, repair, or refund.

 

Because of the heavy-duty liner and the way The Cape is compressed for shipping, some creasing or light surface marks can be expected on arrival. These are normal, fade with use, and don’t affect performance or durability.

 

We’re not here to make it hard - we’re here to build a brand you can trust.

Support & Contact

How can I get in touch with your team?

We’re always here to help - whether you’ve got a question about your order, need a hand with a return, or just want to know more about the bag.

 

You can reach us anytime at: support@voortrekka.com.au or send us a message through our [Contact Form]

Do you offer bulk or group discounts?

Planning a trip with mates, outfitting your crew, or buying for a business? We offer custom pricing on group or bulk orders.
 

Just shoot us an email at support@voortrekka.com.au with how many bags you're after, and we’ll get back to you with a tailored deal.

 

We're a small Aussie brand, so we're always up for working something out with good people doing good things.

Do you sell gift cards?

We now offer Digital Gift Cards — a simple, stress-free way to give the gift of quality gear. Perfect for birthdays, holidays, or when you know they love camping but don’t want to guess the setup, size, or colour. Delivered instantly by email and ready to use anytime, our Digital Gift Cards make it easy to give something they’ll genuinely use and appreciate.

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