Refund Policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe. 
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Last updated: June 2025

1. General

2. Damages and Issues

3. Exchanges

4. Australian Consumer Law

5. Refunds

1. General

We stand by the gear we make — but if something’s not right, we’ll make it right.

 

You’ve got 30 days from the date you receive your order to request a return.

To be eligible, your item must be unused, in original condition, and returned with all tags and packaging intact. You’ll also need proof of purchase.

 

How to Start a Return:

Email us at support@voortrekka.com.au to kick things off. We’ll provide the return address and simple instructions to help get your gear back to us.
Please don’t send anything without contacting us first — we can’t accept unapproved returns.

 

Return shipping costs are the customer’s responsibility unless the item is faulty.


You can always contact us for any return question at support@voortrekka.com.au.

2. Damages And Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

3. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

4. Australian Consumer Law

Under Australian Consumer Law, you're entitled to a refund or replacement if a product is faulty, not as described, or doesn’t do what it’s supposed to. If you change your mind, our standard 30-day return policy applies (see above).

5. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 15 business days have passed since we’ve approved your return, please contact us at support@voortrekka.com.au.

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