Privacy Policy

This Privacy Policy describes how we collect, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Title

Last updated: June 2025

1. Contact

2. Collecting Personal Information

3. Sharing Personal Information

4. Behavioural Advertising

5. Using Personal Information

6. Selling Personal Information

7. Your Rights

8. Cookies

9. Changes

10. Complaints

1. Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@voortrekka.com.au.

2. Collecting Personal Information

Voortrekka Australia is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and manage your personal information.

When you visit our website (“Site”), we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can identify an individual as “Personal Information”.

 

I. Device Information

Purpose of collection: To load the Site accurately for you and perform analytics on Site usage to help us improve performance.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose: Shared with our eCommerce provider, Shopify.

Personal Information collected: Browser type and version, IP address, time zone, cookie data, pages or products viewed, search terms, and interactions with the Site.

 

II. Order Information

Purpose of collection: To provide you with products or services under our sales contract, process payments, arrange shipping, provide order confirmations, communicate with you, screen orders for fraud, and — where you’ve opted in — send marketing or product updates.

Source of collection: Collected directly from you.

Disclosure for a business purpose: Shared with Shopify for order processing and fulfilment.

Personal Information collected: Name, billing and shipping addresses, payment details (including credit card numbers), email address, and phone number.

 

III. Customer Support Information

Purpose of collection: To assist you with enquiries, returns, or product support.

Source of collection: Collected directly from you through our support channels.

 

Minors

Our Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided personal information, please contact us at support@voortrekka.com.au, and we will take steps to delete it.

 

Overseas Disclosure

Some of your personal information may be stored or processed outside of Australia (e.g. by Shopify or affiliated service providers). We take reasonable steps to ensure any overseas data handling meets Australian Privacy Principles and offers appropriate safeguards.

3. Sharing Personal Information

We may share your personal information with trusted third-party service providers to help us operate our business, provide services to you, and fulfil our contractual obligations — as outlined above.

 

For example:

We use Shopify to power our online store. You can read more about how Shopify handles personal information here: Shopify Privacy Policy.

We may disclose personal information where required by law, including to comply with legal obligations under Australian law, such as responding to a subpoena, search warrant, or other lawful request for information.

We may also share information to protect our rights, safety, or property — or that of others — where it is legally justified.

 

We ensure any third parties we work with are required to handle your information in accordance with privacy obligations consistent with the Privacy Act 1988 (Cth).

4. Behavioural Advertising

As described above, we may use your personal information to provide you with targeted advertising or marketing communications we believe may be relevant or of interest to you.

 

For example:

We use Google Analytics to help us understand how customers interact with the Site. You can read more about how Google uses personal information here, and opt out of Google Analytics here.

We may share information about your use of the Site, your purchases, and your interaction with our ads across other websites with our advertising partners (e.g. Meta/Facebook, Google). This is done via cookies and similar tracking technologies, which may require your consent depending on your location and browser settings.

We also use Shopify Audiences, which helps us show ads to potential customers on other platforms who may be interested in our products. This may include information such as your email address, purchase history, or browsing behaviour, and may be shared with other Shopify merchants as part of a broader audience network.

 

Your Rights & How to Opt Out

Under the Privacy Act 1988 (Cth), you have the right to opt out of receiving direct marketing communications from us at any time. You can do this by:

Clicking "unsubscribe" in any marketing email we send

Emailing us directly at support@voortrekka.com.au

 

You can also opt out of targeted advertising through the platforms below:

Facebook

Google

Bing

Or visit the Digital Advertising Alliance opt-out portal

 

We use cookies and similar technologies to improve your browsing experience, understand how you interact with our site, and deliver relevant advertising.

 

Cookies are small text files stored on your device that help our website function properly and allow us to analyse performance and personalise your experience. Some cookies are essential for site functionality, while others are used for analytics or targeted advertising.

Types of cookies we use include:

Essential cookies – required for core functionality like navigation and checkout

Analytics cookies – help us understand website performance and user behaviour (e.g. Google Analytics)

Marketing cookies – used to deliver relevant ads and track effectiveness (e.g. Meta, Shopify Audiences)

Your Consent & Control

 

By continuing to use our website, you consent to the use of cookies unless you disable them via your browser settings. Where required by law (e.g. in the EU or UK), we will request explicit consent before enabling non-essential cookies.

 

You can adjust your browser settings to block or delete cookies at any time. Note that this may affect site functionality.

To learn more about how cookies work, visit www.allaboutcookies.orghttps://optout.aboutads.info

5. Using Personal Information

We use your personal information to provide and improve our services. This includes:

 

Offering products for sale

Processing payments and fulfilling orders

Shipping and delivery

Providing customer support

Sending you updates about new products, special offers, or relevant brand communications (if you’ve opted in)

We only collect and use personal information where it is reasonably necessary for our business activities and in accordance with the Privacy Act 1988 (Cth).

 

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected — including any legal, tax, or accounting obligations.

 

If you would like us to delete your personal information from our records, you can contact us at support@voortrekka.com.au, and we’ll take reasonable steps to do so — unless we’re legally required to retain it.

 

Automated Decision-Making

Voortrekka Australia does not use automated decision-making that has any legal or significant impact on customers.

 

Our service provider, Shopify, may use limited automated systems to detect and prevent fraudulent transactions (e.g. temporarily blocking IP addresses or flagged payment methods). These systems help protect both you and our store.

6. Selling Personal Information

No — Voortrekka Australia does not sell your personal information to third parties.

 

We only share your information with trusted service providers where it is reasonably necessary to deliver our services (such as payment processing, shipping, or marketing — as outlined in this policy). We take all reasonable steps to ensure these third parties handle your information in line with the Australian Privacy Principles and only for the purposes we've agreed.

7. Your rights

Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you. You can also ask us to correct any information that is inaccurate, out of date, incomplete, or misleading.

 

To make a request, contact us at support@voortrekka.com.au. We may ask you to verify your identity before processing your request. In most cases, access will be provided within a reasonable timeframe and free of charge. If we are unable to give you access, we’ll let you know why, in line with our obligations under Australian law.

8. Cookies

A cookie is a small file downloaded to your device when you visit our site. It helps the website recognise your browser and remember your preferences — like your login details or the region you’re browsing from.

 

At Voortrekka Australia, we use a variety of cookies to improve your browsing experience and support how our site functions. Cookies help us understand how people use our site, whether it’s their first time visiting or if they’re returning. This information allows us to improve performance, deliver relevant content, and ensure a smoother experience.

 

We use the following types of cookies on our site:

Essential cookies – required for core functionality like shopping cart and checkout

Performance cookies – help us track site usage and improve performance

Advertising cookies – allow us to deliver targeted marketing based on your interests

Social media/content cookies – used when you interact with embedded content (like YouTube or Instagram)

 

You can manage or disable cookies through your browser settings at any time, but some features of the site may not work as intended without them.

 

For a detailed list of cookies used on Shopify-powered storefronts, please refer to Shopify’s Cookie Policy.

Reporting and Analytics


The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.


You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.


Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.


Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

 

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

9. Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

10. Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.


If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.

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